Refund policy
1. Return and refund policy
Returns and refunds
We want you and your cat to love everything you buy from KittyKind. If something isn't right, here's how we'll put it right.
Changed your mind (14-day cancellation)
Under the UK Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of receiving it. Please contact us with your order number to let us know, then send the item back within a further 14 days.
- Please contact us before returning anything, as we'll give you the correct return address.
- Items should be returned unused and, where possible, in their original packaging. We may reduce your refund if an item has been used beyond what's needed to check it.
- Unless the item is faulty, you're responsible for the cost of returning it. We recommend a tracked service.
Faulty, damaged or not as described
If your item arrives faulty, damaged or not as described, contact us with your order number and a photo. Under the Consumer Rights Act 2015, you're entitled to a full refund within 30 days of delivery, or a repair or replacement within 6 months. We'll cover any return costs for faulty items.
Refunds
Once we've received your return (or evidence that you've sent it), we'll refund you within 14 days to your original payment method. For cancellations, your refund includes the standard delivery charge you originally paid.
Missing parcels
If your order hasn't arrived within 10 working days of dispatch, get in touch and we'll arrange a replacement or refund.
These terms don't affect your statutory rights.